Last Updated: October 23, 2026
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items under the conditions below.
Return Window
You may request a return within 30 calendar days of receiving your order. Requests made after this period may not be accepted.
Return Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it
- In the original packaging, with all included accessories, manuals, or inserts
- Free from damage caused by the customer
- Accompanied by proof of purchase, such as your order number or receipt
Returns may also be accepted for items with a quality issue or manufacturing defect. If you believe your item is defective, please contact us with photos and a description of the issue.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged items
- Items missing original packaging or accessories
- Personalized or custom-made items
- Final sale or clearance items, if explicitly marked as such
Return Process
To start a return, contact us at info@hobonichitechostore.my with your order number and reason for return. We will provide return instructions. Please do not send items back without contacting us first.
Return Shipping Cost
Return shipping is free for eligible returns. There is no restocking fee.
Return Address
Returns should be sent to:
hobonichitechostore.my
1312 Columbia Rd NW 203
Washington, DC 20009
United States
Refund Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please note that it may take 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after 10 business days, please contact your bank or credit card company first. If you still have not received your refund, contact us at info@hobonichitechostore.my.